When it comes to home entertainment, driverless cars, and thermostats, AI is all the rage—but as a society, we are not yet there when it comes to healthcare. Watson encountered these barriers when it entered the healthcare realm. Patients don’t want to talk to a bot to diagnose a condition. Physicians are skeptical that AI can replace years of training and experience. Moreover, that’s not what Watson Health is about. Watson needed to clarify its brand and role in Health, specifically as it’s designed to improve a health professional’s job, not replace it.
Prophet was brought on to better position the IBM Watson brand in healthcare. The dynamism of Watson was a perfect fit for a Living Brand solution. Centered around “Empowering Heroes, Transforming Health," the Watson Health brand was adapted to be more relevant in healthcare. Dozens of customer-centric value props were defined, supported through a well-structured product architecture, and brought to life through an identity system with a high degree of flexibility, emotion, distinction and system logic. All for the purpose of reflecting the living brand of Watson Health.
(Watson logo designed by IBM in-house design team)